Privacy Policy

This explains what information we collect on basiclanglaundryshop.com and how we use it.

Information we collect

Your name and mobile number when you get a loyalty card or book an order.
Order details, such as services, pickup or delivery address, schedule and payment status.
Payment proof and receipt photos you or our staff upload for an order.
Loyalty stamps, rewards, Basic Points and prize claims linked to your card.
If you allow notifications, a device token so we can send alerts to that device.
If you use the website call feature, basic call records (time, branch, outcome). Calls are not recorded.
Messages you send to us through the website.

How we use it

To run your orders, loyalty card and rewards.
To send texts and notifications about your card and orders.
To answer your messages and calls.
To keep the service secure and prevent misuse.

We do not sell your personal information.

Cookies and local storage

We use your browser's storage to remember your loyalty card on your phone and to keep staff signed in. Our advertising partners also use cookies, as described below.

Advertising

Some pages show ads. Third-party vendors, including Google, use cookies to serve ads based on your previous visits to this and other websites. Google's use of advertising cookies enables it and its partners to serve ads to you based on your visits to this site and/or other sites on the Internet.

You can opt out of personalised advertising in Google Ads Settings, or opt out of some third-party vendors' cookies at aboutads.info. Learn more in how Google uses information from sites that use its services.

We also work with other third-party advertising partners, which may use cookies or similar technologies to show ads.

Service providers

We rely on trusted providers to run the website: cloud hosting and database, an SMS provider for texts, Google Firebase for notifications, and a voice provider for website calls. They only process information needed to provide these services.

Keeping and deleting your information

We keep your information while you use our services and as needed for records. To ask for a copy, a correction or deletion, contact us below.

Contact

Questions about this policy: basiclanglaundryshop@gmail.com